How to Create a Call Center Campaign

Step 1: Log in to Your Nextelco Account

• Open your web browser and go to the Nextelco login page.
• Enter your username and password, then click Log In.

Step 2:  Access the Call Center Section

• From the dashboard, navigate to the Call Center section on the left-hand menu.
• Click on Campaigns under the Call Center menu.

Step 3: Start a New Campaign

• In the “Campaigns” section, click on the “Add Campaign” button.
• You will be directed to the “New Campaign” page.

Step 4: Enter Campaign Information

• You will be directed to the “New Callcenter Campaign” page, where you need to fill out the following details:

• Caller ID:
  • Choose the number of required caller IDs by selecting one of the following options:
    • Auto Rent Phone Numbers: The system will automatically rent the required phone numbers.
    • Use Existing Phones: Use your existing phone numbers.
    • Phone Blocks: Select a pre-configured block of phone numbers.
• Enter the Number of Phone Numbers if you selected “Auto Rent Phone Numbers.”

• Script:
  • Add a script for your campaign.
  • Add Tags: Use space, comma, or enter key to separate tags.
  • You can also add variables to your script, just click on existing ones to add them or create new ones
  • Disposition and questions

Step 4: Define Recipients

• Click on the Recipients tab on the left-hand side.
• Select the list of recipients who will be contacted in this campaign.

Step 5: Assign Agents

• Click on the Agents tab.
• Assign agents who will handle calls for this campaign.
  

Step 6: Configure Settings

• Click on the Settings tab.
• Set the campaign parameters such as name, distal-in number, call retries, time zones, etc.

Step 7: Schedule the Campaign

• Click on the Schedule tab.
• Choose the start and end date and time for your campaign.

Step 8: Review and Save

• After filling out all the details, review the information.
• Click on the Save button to create the campaign.